We strive to do our best to serve and satisfy our customers. We only ship brand new products. We do not ship repackaged or defective goods. 

Shipping
Depending on the Product  you bought, your unit will be shipped in 2-4 palletized wooden crates which will protect your unit from damage. These crates will fit through any standard door. We ship our units via freight truck within the continental United States and Canada. 

We will ship your unit out approximately 2- 3 business days after your initial order if the unit is available. You should receive your unit within 7-10 days after leaving our warehouse considering there are no delays with the shipping company or with any weather conditions.  All shipments will be curbside delivery only.  Please make sure you have some help when accepting this shipment. 

Upon arrival of your unit, please inspect the exterior and interior for damages. You must open and inspect the parts for any type of damage and report it to the driver IMMEDIATELY. For any damages you see, PLEASE WRITE IT on the Delivery Bill of Lading and YOU MUST HAVE THE DRIVER NOTE THIS WITH HIS OWN SIGNATURE AND WRITING AND KEEP YOUR COPY. Immediately contact us for more information.  Also we will need you to fax Email that Copy to info@home-health-essentials.com   

If the unit is signed without inspection or notation, you are accepting the delivery of the package in good condition. There is no way we can process the insurance claim with the freight company if signed (which means you received it in good condition). We will do everything in our power to help you on a claim if this shall come up. In the event that the unit arrives damaged and the entire shipment or parts of the shipment is refused, we will replace the unit/parts upon availability of replacement unit or parts that are damaged. 

It is important that you inspect your package by opening it, please open it carefully and keep the box/crate in its original form using a box cutter for cutting tape.  If the package is damaged, you may have to put the product back in the original packaging to prevent from further damage back to our warehouse.

PLEASE DO NOT WAIT WEEKS OR MONTHS TO OPEN UP YOUR PACKAGE, PLEASE INSPECT IT IMMEDIATELY EVEN IF YOU WILL NOT BE INSTALLING THE UNIT.  The shipping company requires the customer to report any damages the day of delivery.

If a shipment comes in different boxes and it comes damaged, please only refuse the package that is damaged and we will ship you out a new part subject to availability.  Again, if one crate is damaged, please just refuse the damaged crate back, not the entire unit.

Delivery is subject to delays caused by limited product availability, freight company problems, or weather conditions.

Terms
The purchaser of the shower, whirlpool bathtub or sauna unit accepts full responsibility and liability for its proper use, operation and installation. The purchaser is responsible for any installation cost. This unit must also be installed by a licensed professional plumber, or it could result in the void of any warranties. The purchaser further agrees to indemnify and hold harmless of the seller, its officers and employees from any claims, actions, lawsuits, judgments or liability arising from the use of this product. By purchasing this item the purchaser agrees to the above conditions of this sale and absolves seller, its officers, and employees of any and all liability regardless of its origin in the use of this product.

It is the customers responsibility to check if these units will comply with their state and country codes.  If you will be receiving an inspection by an inspector, please ask them what they require.  If a customer purchases any steam shower unit or bathtub and it does not pass inspection, we allow returns with the following conditions below.  You will be able to return the unit for purchase price of unit, less the original shipping fee, return shipping fee, and less a restocking fee If the shower unit or bathtub was opened, or opened and assembled, a 25% restocking fee will apply.

Prices, pictures, descriptions, and content are subject to change without notice.  Pictures are not to scale.  Additional descriptive pictures of our units may not have been taken of the specific model, but some are universal pictures that acts as a reference of jets and close-ups shots of accessories.

Returns/Exchanges
You can return all items bought from Home-Health-Essentials within 20 days from ship date when it leaves our warehouse.

To qualify, simply initiate the return within 20 days from the ship date and ensure that the item is in its original condition (including: packaging, manuals, accessories, original crate, etc.). We must receive your item back within 30 days of when we originally shipped it to you. Please allow us 3 - 5 days from the time we receive the return to process your refund.

Due to the high risk of damage when shipped back to our location, you must package the product the same way you received it including any shrink wrap, tape and form.  This will help prevent damages back to us.  Damaged packages shipped back to us due to poor packaging may result with a restocking fee of up to 25% or more.

For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to original shipping and return shipping even if shipping was free. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee, return shipping fee, and less a restocking fee.  A restocking fee of up to 25% will be applied if not returned in good faith (used products, not packaged properly, etc).

For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase. If you paid using check, the refund will be applied to using a company check.